How it works
1
Open Help & support
From the profile menu, Account, or Help on the sign-in pages.
2
Chat
Talk to the team live, or pick a quick topic. You can turn a chat into a ticket.
3
Raise a ticket
Tickets → Raise. Pick a category, describe what happened and add a screenshot. We attach your device and app version for you.
4
Follow up
Tickets marked “Waiting on you” need your reply. When it's resolved, close it or reopen it.
Tip: Before raising a ticket, check the guide articles suggested as you type. Many answers are already here.
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